Privacy Policy

Effective Date: July 18, 2025
Last Updated: September 9, 2026

1. Introduction

Welcome to Trophy Room Games (“we,” “us,” or “our”). We operate www.trophyroomgames.ca, an online shop for trading cards. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website or placing an order, you consent to the practices described in this policy. This Privacy Policy is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

2. Information We Collect

2.1 Personal Information

Account & Profile Data: Name, email address, shipping & billing address, phone number.
Order & Payment Data: Order details, payment card information (collected by our payment processor), transaction history.
Customer Service Data: Records of your correspondence or support requests.

2.2 Non-Personal Information

Technical Data: IP address, browser type/version, time zone, operating system.
Usage Data: Pages visited, links clicked, referring URLs, and other interactions.
Cookies & Tracking: We use cookies, web beacons, and similar technologies to improve your experience.

3. How We Use Your Information

Order Fulfillment: Process and ship your orders, send purchase confirmations and invoices.
Customer Service: Respond to inquiries, provide support, and manage returns/refunds.
Marketing & Promotions: With your consent, and in accordance with Canada’s Anti-Spam Legislation (CASL), send newsletters, promotions, and updates. You may withdraw your consent or opt out at any time.
Site Improvement: Analyze usage patterns to optimize and personalize our website.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share data with:

Service Providers: Payment processors, shipping carriers (e.g., Canada Post), IT hosting and maintenance.
Legal & Safety: When required by law or to protect our rights, safety, or property.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

Remember your preferences and login status.
Analyze site traffic and performance.
Serve targeted advertising (on third-party platforms).

You can manage or disable cookies through your browser settings, though some features of our site may not function properly without them.

6. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Your Rights & Choices

Under PIPEDA, you have the right to know why your personal information is collected, used, or disclosed; to access and request correction of your personal information; and to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Access & Correction: You may review, update, or delete your account information by logging into your account or contacting us.
Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions, by contacting us at info@trophyroomgames.ca.
Marketing Opt-Out: Follow the “unsubscribe” link in promotional emails or email us at info@trophyroomgames.ca.
Cookies: Adjust your browser settings to refuse or delete cookies.

If you have a concern about how we handle your personal information that we are unable to resolve directly, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by phone at 1-800-282-1376.

9. Children’s Privacy

Our services are intended for users aged 13 or older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently done so, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
Trophy Room Games
Email: info@trophyroomgames.ca

Our full Terms and Conditions are available here.