Returns & Exchanges Policy

Eligibility

We accept returns on unopened, resalable sealed products if:

• Returned within 14 days of delivery.
• Original packaging and seals are intact.

Opened, handled, or non-resalable items cannot be returned.

Non-Returnable Items

• Loose cards once opened or handled
• Opened mystery or “blind” boxes
• Clearance or final-sale items (marked at checkout)

How to Initiate a Return

1. Email Us: Send your order number and reason for return to info@trophyroomgames.ca.
2. Get Your RA: We’ll reply with a Return Authorization (RA) number and instructions.
3. Ship It Back:
   Pack securely with a copy of the packing slip and your RA number.
   Ship via Canada Post (tracked service recommended).
4. Inspection & Refund: Once received, we’ll inspect the items. Approved returns are refunded to your original payment method within 5 business days.

Return Shipping Costs

• Buyer Pays: Return shipping fees unless the return is due to our error (wrong or defective item).
• Exchanges: Return shipping still applies; we’ll send your replacement free of charge.

Refunds

• Processed to your original payment method.
• You’ll receive a confirmation email once your refund is issued.
• Allow 3–5 business days for your bank or payment provider to post the refund.

Contact Us

For any questions about shipping, returns, or exchanges, reach out:

Email: info@trophyroomgames.ca

We’re committed to making your trading-card shopping experience smooth and enjoyable!